Certified Trainer

Scope of Position

Certified Trainers are the teachers of trainers. They are responsible for upholding the standards set by pathway and Greystone leadership.

Ensure new team members are given a firm foundation for their time at Chick-fil-A Greystone Training new Trainers
Approving the proficiency of Team members to become Senior Team Members
Training new team members on the “Chick-fil-A way”
Holding new team members accountable for completing the assigned pathway modules
Tracking new team members through Trello, ensuring the team member has a solid foundation
Communicate clearly to new hires about expectations and standards
Answering Phones and Taking Catering Orders
Assisting the leadership team in completing eRQA’s

Operator, Director, Leadership, Training Lead Chick-fil-A Greystone

The Certified Trainer will be successful if the following are obtained:
Chick-fil-A Greystone team members are thoroughly and properly trained.
Chick-fil-A Greystone trainers are thoroughly trained and understand how to teach another team member
Team members are successful in accomplishing their job and are thoroughly supported in completing their job.
Team members understand and know the expectations, systems and requirements of their role.
100% of Safe Daily Criticals and eQRA’s are completed
97% Order Accuracy and general CEM Success.

Opportunity to Move to the Senior Trainer Level or the Leadership Level
A Chick-fil-A Coffee Mug
Opened to Attending Grand Openings-May wear Blue Trainer Polo on Saturdays (Note: May attend 4 a year, 1 week a per opening, subject to Director approval)
Higher Pay Rate from the Trainer Level

Non-Exempt