Crew Leader

Scope of Position

Crew Leaders are the "sergeants" of the shift. Responsible for maintaining accountability for team members in the shift as well as supporting the vision of Team Leaders.

Responsibilities

  • Team Member - Certified Trainer Job Descriptions
  • Ensure the store is refreshingly clean throughout the shift Ensure completion of checklists through Jolt to set the next shift up for success
  • Assist the Director team in ensuring that all guests (drive-thru, dine-in, carry out, or catering pick-up) have a REMARKable experience.
  • Lead a specific area of the shift as per the direction of the team leader. (iPOS, Expo, Drive-Thru, Curbside, Line, Breading, Prep)
  • Lead team members to offer surprisingly fast service that is quick but never rushed.
  • Communicate clearly about catering orders
  • Ensure team member experience is REMARKable through creating a positive culture
  • Make decisions throughout shift to move team members as needed

Requirements

  • Minimum of 3 Shifts a week/ 2 Saturdays a month
  • Completed up to Certified Trainer Level
  • Completion of Leadership Checklist
  • Approval by Director Team
  • Support of CFA and CFA Greystone Standards
  • Influences and Disciplinary Standing will influence director Decision

Reports To

Operator, Director, , Chick-fil-A Greystone

Checklist

  • Read Find Your Why
  • Passed Leadership 101
  • Accomplished Leadership Development (At least 4 coaching meetings with Daypart Director)
  • Completed Corporate Visit (If not Finished Lead Trainer)
  • Directorial Nomination
  • Approval by Leadership Team & Then Director Team

Organizational Imperatives

  • The Crew Leader will be successful if the following are obtained:
  • Chick-fil-A Greystone team members are thoroughly and properly trained.
  • Chick-fil-A Greystone areas are thoroughly led
  • Team members are successful in fulfilling the vision of CFA Greystone
  • Team members are successful in accomplishing their job and are thoroughly supported in completing their job.
  • Team members understand and know the expectations, systems and requirements of their role.
  • 100% of Safe Daily Criticals and eQRA’s are completed
  • 97% Order Accuracy and general CEM Success.

Perks

  • Opportunity to Move to the Team Leader Level
  • The Chick-fil-A Greystone Leadership Jacket
  • Leadership Uniform
  • Manager Swipe Card
  • Higher Pay Rate from the Lead Trainer Level

Fair Labor Standards Act

Non-Exempt
View All Roles
Report an issue with the site